Not at all, you can use the online shop whenever you choose and we will deliver on the next available delivery day. If you would prefer for us to set you up a regular order we can do this too. You should be able to select an option for having the same things delivered either weekly, fortnightly or monthly but equally you can just get in touch with the office to set up a recurring order.
Just let us know – we need to hear from you by 2pm the day before your delivery if you wish to make changes for that week but we try to be as flexible as possible for our customers. If you want to add something to your order you can just use the on-line shop to select your extras. Should you need to cancel or take something off the order either email or call us on 01937 834062.
Absolutely, maybe you want to keep a child well stocked up or find something for that difficult to buy for friend or relative. You can use the gift voucher option online or you can order something to be delivered directly to them. Just let us know in the comments section on check out that it is a gift and any note you may wish to add and we will make sure this is passed along and that the prices are hidden on delivery. Feel free to give us a call on 01937 834062 to discuss other gift options.
We up-date the website, here, every Friday to let you know what will be in next week’s boxes. This should give you a chance to get in touch if you want to amend your regular order in any way or decide which box would suit you that week.
We try hard to stick to the published box menus but unfortunately sometimes we need to make last minute changes and substitutions. Unfortunately, organic farming is very dependent on weather conditions and nature which are not always easy to predict! Unforeseen events can leave us short of items and we need to use alternatives.
Hate cabbage or have a back-log of potatoes, don’t worry. We try to be as flexible as we can and allow up to three exclusions/substitutions on an order. If you do not wish to receive something just let us know. Equally if there is something you would particularly like instead you can request it. Our packers try to make exchanges on a value for value basis so you will get the equivalent value of another item. Either add a note on check out or get in touch with us in the office on 01937 834062 or via email at email@example.com
You may find your boxes sometimes contain vegetables you aren’t familiar with. The weekly newsletters and recipe suggestions try to cover these and give you some inspiration for using them but if you are ever unsure we are on hand to handle any queries and will happily send you over a few recipe suggestions should you want them!
You can use our post code checker to find out if we deliver to you. Even if we don’t right now, it is you just get in touch with the office and we will let you know if we are able to extend our delivery areas.
You can either call on 01937 834062 or contact us.
We try and keep our driving routes as eco-friendly as possible which means covering all of one area in a day. Sadly there just aren’t enough customers for us to be able to come to the same area more than once a week. Don’t worry if you’re not going to be there, our drivers are used to following customer instructions and leaving the boxes hidden in all manner of places.
Unfortunately, we are not able to give you an exact delivery time as the size and length of the routes can vary from week to week. If you ever want to have a better idea of when we might get to you just get in touch with our office, we would be happy to help.
Don’t worry, our drivers are used to leaving boxes in all manner of safe places for customers. Just let us know where you would like it to be left when you put in your order – be it on the doorstep, in a shed, under a bush or with a neighbour and your driver will make sure it is safe. If you don’t leave us instructions they will try to find the most secure place they can and will post your invoice through the door so you know he has been.
If you choose to pay on line, your payment will be taken straight away. For customers with a regular order, we usually take payments on a Friday for the order you have received that week. This gives you a chance to get in touch should you have any concerns about your order.
Organic food is food produced in a natural and environmentally friendly way. You can be assured of the validity of any claim of ‘organic’ production by the presence of a certification certificate. We are certified by the Soil Association who check that we follow the strict regulations set out by them to ensure all growing done is chemical & GM free and is done in the most sustainable way possible.
Most farming in the UK follows intensive farming methods, aiming to get maximum yield from minimal costs. This relies on using harmful chemicals such as pesticides and fertilizers which can cause long term damage to delicate ecosystems and destroy the diversity of natural habitats. Not only that, they are potentially harmful to human health too. Organically certified farms never use these kinds of chemicals – we use natural manure from organically reared chickens and rotted down waste products as fertilizers in our soil along with barrier methods to discourage pests.
We always try and source as close to home as possible. In the peak UK season, 85% of the vegetable box contents come from the farm itself or local sources. Unfortunately, there are certain times of year when this proves more difficult and we have to look to the Continent to feed us but we always make sure this produce is freighted by land and sea - minimising the environmental impact.
Organic food production is more labour intensive and it is produced on a smaller scale. Weeding is done by hand rather than by spraying herbicides. Organic fields are usually smaller than conventional ones because farmers need to plant hedgerows and borders in their fields to encourage natural predators. Also, because organic crops are more vulnerable to natural disease, yields tend to be smaller. An organic chicken flock is typically between 100 - 500 compared to between 3000 and 15000 in a conventional free range system; non-free range are larger still. Although we pay more over the counter for organic food, a recent French study showed that if the environmental cost of intensive farming is accounted for, then organic actually costs 5% less. In the UK, Professor Jules Petty has put the damage done at £2.3 billion, a total of £208 per hectare. This includes: £120 million to take pesticides down to the level required under the EU drinking water directive; £60 million a year for removing nitrate and phosphate pollution; £23 million a year for combating cryptospiridium; £124 million a year for replacing lost biodiversity, hedgerows and stone walls. Putting this into context - organic doesn't seem so expensive after all!
Do get in touch with us straight away if you think your order has not arrived or if it seems to be wrong in any way. If it is out of office hours you can leave a message and we will get back to you as soon as we re-open.
If you think something is amiss we always want to hear so please get in touch if you are unsure. We pride ourselves on quality - both of produce and of service and would always rather hear directly if anything is awry.
We love our customers to give us feedback. You can put in a review on the website or you can review us on facebook or google. It’s great to include information that might be useful to other shoppers. If you are wanting to report a problem we’d be grateful if you get in touch with us directly, either on 01937 834062 or via an email to firstname.lastname@example.org